Help & Support

How can we help?

Find answers about setting up Studio, managing Core DNA, creating work and running your account. If you cannot find what you need, send us a support request.

Getting started

Set up your workspace and let Studio build your Core DNA from your company material.

Account & team

Update your account and manage who can access the workspace.

Core DNA

Keep the company context behind your work accurate and useful.

Creating Assets & Campaigns

Create individual Assets, work from shared Campaign briefs and review drafts before approval.

Troubleshooting

Check the most common causes when Studio does not behave as expected.

Plans & billing

Understand plan limits and find the current pricing information.

Contact support

Still need help?

Send us the problem you are trying to solve or the step that is not working. We will reply by email.

For technical issues, include what you expected to happen, what happened instead and any error message you saw.

How can we help?

Getting started

What is RedBamBoo Studio?

What is Core DNA?

How do I get started?

What material should I add when building Core DNA?

Do I need a finished brand guide?

Can I invite colleagues during setup?

Account & team

How do I change my name or password?

How do I invite a user?

What is the difference between Admin and Creator?

How do I change a user’s role?

How do I remove a user?

What happens if I am removed from a workspace?

Is the work I create tied to my personal account?

What should I do if an invitation does not arrive?

How do I delete my account?

Core DNA

What information does Core DNA use?

Can I update my Core DNA?

What happens when I rebuild Core DNA?

Can I add new sources later?

Why does Core DNA ask me for more information?

What should I do if something in Core DNA is wrong?

Does RedBamBoo change my source material?

Creating Assets & Campaigns

What is an Asset?

What can I create?

Do I need to know how to write prompts?

Which AI models does Studio use?

What is a Campaign?

What is the difference between an Asset and a Campaign?

Can I upload files as context for an Asset?

Can I edit a draft after Studio creates it?

What do the automatic checks do?

Do I still need to review the content?

Can I create content in different languages?

Troubleshooting

My Asset is not being created. What should I do?

Studio is asking for information I already provided. What should I do?

A file or website could not be processed. What should I do?

My Core DNA build is incomplete. What should I do?

Something in the generated content looks wrong. What should I do?

How do I report a technical issue?

Plans & billing

What is included in my plan?

How does the free trial work?

How many users are included?

How do Written asset and AI visual allowances work?

How do Core DNA rebuilds work with my plan?

Where can I compare plans?

Still need help?

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